Currency conversion by card accounts


Planning travelling abroad, you do not necessarily have to look for currency in cash or open cards in different currencies. International payment cards VISA or MasterCard issued by OTP Bank are accepted all over the world, regardless of the currency of your card account.

With OTP Bank cards, you always perform your payment transactions or ATM cash withdrawals in currency of your host country. Should the currency of payment transaction be different from the currency of the card account, the payment system will autonomously convert the payment transaction amount to the currency of the card account.

While doing transaction abroad, the currency conversion depends on:

  • card account currency,
  • currency of international payment system – US Dollar or Euro,
  • currency of transaction – currency in which payment or ATM cash withdrawal is done abroad.

Please note!

While doing payment transaction or ATM cash withdrawal abroad, please always choose the currency of host country/region to avoid conversion.

Processing of payment transaction or ATM cash withdrawal abroad envisages debiting of card account performed in 2 steps as follows:

1. After the transaction conducted, a relevant amount, which depends on the currency rate of payment system VISA or MasterCard, shall be blocked on your card account in the currency of your card account.

To know the currency conversion rates of International Payment System, please follow this link for VISA, and the link for MasterCard.

Please note! In case you apply SMS-banking service, on the day of transaction you will receive a SMS notification with stated blocked amount and a preliminarily balance of your card account. These amounts are not final for debiting and can be changed due to exchange rate fluctuation on the date of actual debiting.

2. Within next 2-10 days after transaction, the actual debiting of the card account shall be conducted pursuant to the International Payment Systems rules and based on the Bank’s commercial exchange rate being in effect on the date of debiting.

Preliminarily blocked and actually debited amounts may differ due to a time lag between transaction amount blocking and actual debiting of the card account and the exchange rate fluctuation.

Specifics of payments transactions in abroad online stores:

Some online stores, which are delivering goods/services from abroad (including airlines and travel agencies) are suggesting to pay for purchased goods/services in UAH. In this case, one need to remember that the bank serving the store shall notify the payment system that the payment is made in UAH and therefore the currency conversion is required.

Afterwards the payment system shall provide the Bank with an invoice to the amount expressed in foreign currency according to the exchange rate of the payment system. The debited amount shall be further on converted into UAH at the commercial exchange rate of the Bank being in effect on the date of actual debiting. Thus, debited amount may differ from the amount that was originally blocked on the card account.

To avoid such situations, the customers are recommended to make merchant transactions in the currency of invoice (if online store provides such option), i.e. without conversion into UAH by the store itself.

For example, PayPal payment system offers its clients an opportunity to choose currency of the payment by themselves (while making payment you will have a corresponding option).  

Rate of exchange cancellation of * on card accounts as of:

USD/UAH 0.0000
EUR/UAH 0.0000
UAH/USD 0.0000
UAH/EUR 0.0000
Cross-rate card account currency Euro - EUR / USD 0.0000
Cross-rate card account currency dollar - EUR / USD 0.0000

* first listed currency in which it was held transactions, the second – the currency of card account.
If the card was stolen or lost, immediately call

OTP Bank Cardholder Support Service:

  • Phone: (044) 490 05 26, (044) 290 92 36 (24-hours);
  • You can also call MasterCard Assistance Center, phone: +1-636-722-7111 (24-hours);
  • You can also call Visa International Service Center, phone: +1 (0) 410-581-99-94 (24-hours).

Checking the card account balance in automatic mode

Dear Customers!

You can receive information about the balance on your card account in automatic mode. The service provides 24 hours a day, free of charge and does not require connection with Call Center agent. Service is easy to use. All you have to do is to dial a Call center phone number 044 490 05 26 (city number in Kiev). Next, following voice instructions, press the button “1” on your phone, then dial all 16 digits of the card number (4 blocks of 4 digits on the facial side of the card) and listen information about balance on your payment card.