For citizens of Ukraine
- The passport of Ukrainian citizen or temporary document of Ukrainian citizen, or temporary document confirming that individual is a citizen of Ukraine;
- The original of ID code;
- Travel passport of Ukranian citizen (if it's present).
For foreign citizens
- Passport document (visit) or passport document with a guide-mark of permission for inhabitancy;
- The original of ID code (if it's present).
|If the card was stolen or lost, immediately call|
OTP Bank Cardholder Support Service:
Checking the card account balance in automatic mode
You can receive information about the balance on your card account in automatic mode. The service provides 24 hours a day, free of charge and does not require connection with Call Center agent. Service is easy to use. All you have to do is to dial a Call center phone number 044 490 05 26 (city number in Kiev). Next, following voice instructions, press the button “1” on your phone, then dial all 16 digits of the card number (4 blocks of 4 digits on the facial side of the card) and listen information about balance on your payment card.