MasterCard alert for cardholders about fraudulent card usage

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MasterCard International warning cardholders that nor MasterCard, neither company’s partners never send messages with the balance requests, secure codes and never require personal data from the cardholders. Cardholders that have received such requests should immediately delete this information and do not save attached files or follow by the suggested link. 

If cardholders have any suspicious that they become a victim of on-line fraudster, they should immediately inform law enforcement department or to the financial institution which customs their accounts.

MasterCard and company’s partners provide the active work according card fraud prevention. And this means that we provide round – the- clock protection about our network property and resist illegal actions in Internet.

If the card was stolen or lost, immediately call

OTP Bank Cardholder Support Service:

  • Phone: (044) 490 05 26, (044) 290 92 36 (24-hours);
  • You can also call MasterCard Assistance Center, phone: +1-636-722-7111 (24-hours);
  • You can also call Visa International Service Center, phone: +1 (0) 410-581-99-94 (24-hours).

Checking the card account balance in automatic mode

Dear Customers!

You can receive information about the balance on your card account in automatic mode. The service provides 24 hours a day, free of charge and does not require connection with Call Center agent. Service is easy to use. All you have to do is to dial a Call center phone number 044 490 05 26 (city number in Kiev). Next, following voice instructions, press the button “1” on your phone, then dial all 16 digits of the card number (4 blocks of 4 digits on the facial side of the card) and listen information about balance on your payment card.