Contact information
Retail Customers
Introductory consultations, credit prescoring request, banking products sales, scheduling meetings, informational support for the bank’s clients.
If you have a cash loan / services, OTP Bank UA credit card
* from 9:00 till 20:00 on business days,
according to your carrier's rates
according to your carrier's rates
Cash loan, credit for goods / services, OTP Bank UA credit card.
Information support corporate clients
* from 9:00 till 18:00 on business days,
according to your carrier's rates
according to your carrier's rates
Calculations of the possibility of providing loans, sale of banking services, information support for Bank customers.
OTP Bank UA
* from 9:00 till 18:00 on business days,
according to your carrier's rates
according to your carrier's rates
Report a violation
In case of detection (suspicion) of any violations of the Code of Ethics or other violations in the Bank's activities, you can use the electronic form "Report a violation" or the following channels to report:
- send the letter by post to the address: Kyiv, st. Zhilyanska, 43, Compliance Department
- by phone (044) 495-04-82, on working days from 9:00 a.m. until 18:00
- by e-mail - compliance@otpbank.com.ua
Service Quality
Should you have any comments on the quality of our bank’s service, please, let us know.
General Department
General Department: general mail reception.
Public Relations
Compliance
Financial Institutions
Depositary Services
Technical Support «Click OTPay»
* from 9:00 till 18:00 on business days,
according to your carrier's rates
according to your carrier's rates
info_pe@otpbank.com.ua
OTP Bank on social networks and messengers
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