Service Quality


Providing the Superior Quality of Services to customers is the priority commitment of OTP Bank.

We make every effort to learn our customers' needs and expectations from our bank. Should you have any comments on the quality of services in our Bank, please, let us know. For your convenience and urgent consideration of your issue you are kindly asked to send a letter to Service Quality Sector. You can also call the OTP Bank Call Center, phone number (044) 490-05-00 (24-hours) from any fixed phone in Ukraine and leave any comments concerning bank services to operator.

All your comments are of high importance for us. This will help us to take prompt actions for improving our work and provide the European level of service quality for you.


Шановні клієнти!

З 21:00 24.06.2016 до 09:00 25.06.2016 доступ до системи OTP Smart та OTP online буде тимчасово обмежений або відсутній у зв’язку з оновленням системи.

Просимо врахувати цю інформацію при плануванні своїх транзакцій.

Просимо вибачення за тимчасові незручності та дякуємо за розуміння!