Contact information
Retail Customers
Introductory consultations, credit prescoring request, banking products sales, scheduling meetings, informational support for the bank’s clients.
If you have a cash loan / services, OTP Bank UA credit card
* from 9:00 till 20:00 on business days,
according to your carrier's rates
according to your carrier's rates
Cash loan, credit for goods / services, OTP Bank UA credit card.
Information support corporate clients
* from 9:00 till 18:00 on business days,
according to your carrier's rates
according to your carrier's rates
Calculations of the possibility of providing loans, sale of banking services, information support for Bank customers.
OTP Smart
* from 9:00 till 18:00 on business days,
according to your carrier's rates
according to your carrier's rates
Report a violation
In case of detection (suspicion) of any violations of the Code of Ethics or other violations in the Bank's activities, you can use the electronic form "Report a violation" or the following channels to report:
- send the letter by post to the address: Kyiv, st. Zhilyanska, 43, Compliance Department
- by phone (044) 495-04-82, on working days from 9:00 a.m. until 18:00
- by e-mail - compliance@otpbank.com.ua
Service Quality
Should you have any comments on the quality of our bank’s service, please, let us know.
General Department
General Department: general mail reception.
Public Relations
Compliance
Financial Institutions
Depositary Services
Technical Support «Click OTPay»
* from 9:00 till 18:00 on business days,
according to your carrier's rates
according to your carrier's rates
info_pe@otpbank.com.ua
OTP Bank on social networks and messengers
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