OTP Bank has installed an ATM with the function of cash withdrawal using mobile devices in all its branches
OTP Bank has completed a project to replace ATMs in self-service areas 24/7 in all its branches. The project lasted from November 2020 to August 2021, said Oleg Klymenko, a member of the Board of OTP Bank for Retail Business Development.
The new ATMs from Wincor Nixdorf are equipped with a module for contactless card reading and cash withdrawal using mobile devices with NFC technology and have a higher level of security. They are equipped with an anti-skimming device that protects customer cards from data theft using third-party fraudulent devices, a system of optical sensors against fraud, as well as modern alarm systems, locks and internal safes.
ATMs accept up to 200 banknotes at a time and issue up to 99 banknotes, the speed of depositing/issuing cash – 10 banknotes/second. Also, the new ATMs have a recycling function, which helps to significantly reduce collection expenses and thus optimize operating costs.
According to O.Klymenko, the new ATMs will help increase the efficiency and quality of customer service and provide customers with the opportunity to conduct all necessary transactions with their accounts at a convenient time 24/7, without adjusting to the mode of operation of the branch. He noted that these technologies were first implemented in the pilot digital branch of OTP Bank – "Mikhailivsky". "This experience has shown that technologies such as recycling ATMs and the functionality of withdrawing cash from a card using a mobile phone NFC – people understand, use and they can and should be further scaled to the entire network. Especially the customers who have tried the services of the branch "Mikhailivsky" in Kiev, could come to any other and wait there for the same level of service and technology. So today we have provided such an opportunity for them and all other clients," the banker said.
In the future, OTP Bank plans to further expand the functionality of ATMs, in particular to add the ability to repay loans and purchase foreign currency.
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Public Joint Stock Company OTP Bank is a subsidiary of OTP Bank, which is the largest independent Central-Eastern-European banking group. JSC OTP Bank is one of the largest domestic banks, a recognized leader in the financial sector of Ukraine. The Bank provides a full range of financial services to corporate and private customers, as well as to small and medium enterprises. The bank entered the Ukrainian market in 1998, and since then it enjoys a staunch reputation of socially responsible, reliable and stable institution providing its consumers with services of European quality standard.
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