We would like to inform you that the loan repayment holiday period initiated by the Bank (without concluding additional agreements to the loan agreement) has ended, and OTP Bank restored the standard terms of a credit card usage starting from June 1, 2022.
The mandatory credit card payments repaid on time help to:
- avoid overdue debts;
- be able to continue using a card.
To learn more following the link.
ПA card debt can be recovered by anyone (relatives, friends, acquaintances). The only thing one should have is payment details. Details can be obtained:
- Via the OTP Bank UA application;
- Via the 24-hour Informational center via a convenient channel.
Upload OTP Bank UA application
Find out the amount to be repaid and repay the debt from another Bank's card in 3 clicks
That will create an overdue debt. Within three days, the credit funds will be unavailable for use.
Please note: that a debt repayment on time has a positive effect on a loan t history.
OTP Bank treats each client with understanding. You can apply for the Bank's restructuring in a way convenient for you:
- send your name, individual tax number and contact phone number via e-mail to CPP.Cash@otpbank.com.ua or collection.monitoring@otpbank.com.ua;
- call one of telephone numbers: +38 044 593 80 11, +38 044 495 05 23;
- fill in the online form.
Decisions on restructuring are made by the Bank individually for each application.
Most of the Bank's branches are provided with plastic cards, which a client can receive in a few minutes. If a branch does not have a necessary card, one can open a virtual card and use it. For opening a new card, a passport and TIN are required.
the Bank`s cards continue to work after the expiration date, and one can pay by card in stores and withdraw cash. There are some features although:
- there may be unsuccessful transactions since some stores and providers can automatically check the card validity term. If so, one should use another website or choose a payment method via Google / ApplePay;
- an expired card will not be displayed in the OTPSmart app. To make a card to be displayed, it is necessary to click the box next to "display closed cards" in the settings;
- during the last month before a card expiration, the Bank automatically issues a new virtual card. "New" and "Previous" cards remain active simultaneously and one can use both of them (eg. a new card can be activated in the application, added to Google/ApplePay and used for making payments).
- cash withdrawal from ATMs is available via Google/ApplePay in the same way as when paying in a store. To use it, one needs to find ATMs with the NFC functionality (eg. if a card is lost or a virtual card is used);
- it is possible to receive cash at the cash desk of stores such as ATB, Fora, Silpo, Novus, Okko, WOG and others - up to UAH 6 ths from Mastercard cards.
- (044) 490 05 26, (044) 290 92 36, 24/7, according to your carrier's rates;
- Facebook, Telegram та Viber.
